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Transcripts for BBCNEWS Crisis in Care 20211210 03:45:00

investigating allegations of poor care, some involving norman. the regulatorfound there had been problems with staffing and medication and said the home required improvement . a month later, after two falls and a stroke, norman was admitted to hospital. hc one wrote to dale. while he was on his deathbed, the communication i got was telling me that his care fees were going up. i found it difficult to understand why somebody who d been in a care home, i d not got a call from a manager, not a person in that care home. so, no one checked, but they sent you the bills? yeah. norman died in hospital. he was 91. hc one say improvements have

Transcripts for BBCNEWS Crisis in Care 20211208 03:45:00

of poor care, some involving norman. the regulatorfound there had been problems with staffing and medication and said the home required improvement . a month later, after two falls and a stroke, norman was admitted to hospital. hc one wrote to dale. while he was on his deathbed, the communication i got was telling me that his care fees were going up. i found it difficult to understand why somebody who d been in a care home, i d not got a call from a manager, not a person in that care home. so, no one checked, but they sent you the bills? yeah. norman died in hospital. he was 91. hc one say improvements have been made at the home, they?ve

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