Airlines have been urged to provide refunds for cancelled flights due to Covid-19 restrictions. - AZHAR MAHFOF/The Star Offering full refunds for cancelled flight tickets should be a convention among airlines, says the Malaysian Association of Tour and Travel Agents (Matta). It is a matter of principle to provide refunds for cancelled air tickets as most services are still not rendered due to the extraordinary situation, ” said Matta vice president (Air Transportation) Shazli Affuat Ghazali.
He was commenting on the recent demand made by the Malaysian Aviation Commission (Mavcom) for airlines to issue full refunds on flight tickets cancelled because of Covid-19 restrictions.