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charles: from breaking records to breaking silence and taylor swift breaking silence of ticket master handling of her ticket sales for the tour. ashley webster has the latest on the concert controversy. ashley. ashley: hey, charles, taylor swift speaking out for the very first time after a presale of tickets for verified fans led to a meltdown that also left millions of her fans empty handed and furious. the singing star calling the situation excruciating but never specifically naming ticket master, the company in charge of the botched rollout. swift saying in part, i m trying to figure out how this situation can be improved moving forward. i m not going to make excuses for anyone because we asked them multiple time ifs they could handle this kind of demand and we were assured they could. now, ticket master canceled today s planned public sale of tickets blaming high demand and insufficient inventory but the

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