star 349, spelling fix on the key pad. flaepts asking about coffee makers that didn t work or entertainment systems that needed fixing. at 9:36 a.m. the call belme answered was chilling. it was from flight 93. then a female voice comes on the line and goes, a flight attendant has been killed. there s two guys. one guy in the cockpit. one guy is at first class behind the curtain, and extremely calm. i was trying to act calm. as a controller we always want to be calm in & in control. she had me beat. she was, like, talking to a friend. united flight attendant sandy bradshaw was calmly telling her airline the plane was no longer being controlled by the crew. back in hi thad ballinger was trying to send out warnings, messages, anything he could to try and save his planes.