one woman saying she actually ended up calling jetblue 30 times. take a listen. so we had a flight at 10:00. and found out it was cancelled. and we tried to call jetblue. they wouldn t answer. they kept hanging up on us. said your call is going to end now. they hang up, they hang up. 30 calls ter. they just gave up. they finally tried one time last night around like 7:00. and then they finally answered the phone. but it was an hour and a half wait on the phone. reporter: so a lot of passengers clearly frustrated. i ve been speaking to them and asking them, obviously these airlines cannot control the weather. but what could jetblue have done to make the experience a little bit easier? a lot of people saying to me it really is all about communication. one couple actually saying that they were scheduled to leave from laguardia and last-minute, jetblue told them actually no, wait a second, it s actually going to be jfk. so really it s all about communication. i do want to make clear, t