Victorians in need left on hold as triple-zero call taking staff fall
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understand how best to establish these team, train these teams, what protocol was best, what level of resources were needed and here, we re seeing so far at the beginning and we are just in the early stages of ramping it up, they responded to about 25% of the calls that have come in. they don t respond if we have a sense of any violence or weapon involved and also these calls are screened not only by nypd call takers to make sure that if there are urgent medical needs that we re not sending these teams, but instead sending an ambulance right away and getting somebody to the hospital. so we ve started out responding to about 25% of the calls. we believe that as we learn more about the effectiveness of our protocols and the kinds of questions that we need to ask to triage appropriately that that
if it isn t done well. we ll be hearing stories from shropshire and hampshire i ve had girls come to me because they know what i ve been through and they are like, can i ask you a question, can i have your advice on this. and i m saying, go to the police. and they are like, no, i don t want to, i don t feel safe enough, i don t feel they will do anything. there is a unit now dedicated to that and they can provide what victims need to feel safe. the uk government acknowledges major challenges remain in the justice system. there are more than 57,000 cases across england and wales waiting to be heard on the crown courts alone in spite of millions of pounds of investment. naturally, that impacts on the number of victims and defendants waiting. by putting this victims care unit together, we allow, first of all, the right support to be available through the criminal justice process and we are also releasing around 12% of our core demand from our 101 call takers. it is a win win, we are speed
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