Summary:
As a T1 Customer Service Representative, you will be responsible to support customers with a variety of enquiries through incoming calls, tickets, chat, and social media by providing helpful information, answering questions, supporting T1 level technical troubleshooting or set-up processes, creating orders and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet or exceed service level metrics. The role reports to the local office Customer Service Lead/Supervisor.
Key Responsibilities:
– Respond to customer inquiries in a Tier 1 capacity within a mobile satellite/wireless/messaging (voice & data) call center environment.