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Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance.

John mitchemOperata coService availability to qualityOperata pty ltdContact centersExperience observabilityFeatured insightsAgent experienceCustomer experienceOperata co founderLarge language modelsGenerally availableCall abandonmentCall transfersService availabilityAgent messenger

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points
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John mitchemContact center data pointsOperata pty ltdService availability to qualityOperata coCopilots fueledTrillion contact center dataExperience observabilityFeatured insightsAgent experienceCustomer experienceOperata co founderLarge language modelsGenerally availableCall abandonmentCall transfers

Call Abandonment Rate: Comprehensive Guide

Traditionally, the call center abandonment rate is defined as the percentage of customers that hang up before they get connected with an agent.

United kingdomCall abandonmentFirst call resolutionAbandonment rateHigh customer satisfactionImprove first call resolutionAssess key performance indicatorsCall abandonment rateCall centerCalls handled