One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns, and more can build confidence and trust.
get different deals depending on gender, exact location, buying history, et cetera. so our biggest concern from our customers male customers would say stop sending me deals on manicure, pedicure packages. female customers would say stop sending me deals on paintball and this allows us to serve both better. keep the deals on golf coming. that was yesterday s here in new york city. andrew mason, great to talk to you this morning. thanks so much. thanks for having me. he s 29 years old. huh? yeah. 29 years old and the company on track to do $1 billion in revenue maybe in the next year or so. i hate them! imagine. that s the second great internet idea that i didn t come up with first. it was youtube, groupon. i know. have you heard the song i love the way you lie ? it s very catchy but domestic counselors are concerned about