Phones are ringing off the hook at GP clinicswith people desperate to know when and how they can be vaccinated against COVID-19.
Every time there is a change in recommendations or advice, medical receptions field calls from concerned people trying to book in to talk to a GP or to cancel bookings. This is on top of supporting patients and juggling the extra workload required to perform COVID-19 triage, screening and telehealth.
GPs and practice nurses are considered central and front line in Australia’s primary care COVID-19 response. However, GP receptionists are one step in front.
Their role has changed considerably during the pandemic, taking on functions and learning new skills no-one planned for. We must not forget them and the stressful work they do.