26th. right. it was scheduled for 9:55. then it was canceled. it was postponed until 1:00, and then we were on the flight, we were in the plane at that time for four hours. but the airport, you re saying, should have known there wasn t a gate for you? yeah, that s right. i would assume they would have called ahead and found out, and it was very rushed, too. we were in airplane, get over here, we need you here now. and on top of it all you don t have your bags. hopefully you ll get your luggage soon but you re on the ground and off that plane. well, thanks for sharing your story with us. we appreciate it. what a nightmare. i talked about why it happened and how to stop it from happening again with executive director of flyersrights.org. kate, a passenger bill of rights was passed in april that lays out very specific rules that need to be followed in delays on the tarmac, including food and water after two hours, air-conditioning needs to be on, toilets need to be serviced
seven hours. they were trying to get you a shuttle. their children were stuck in the plane and they did, the crew again, they were very respectful and trying to do whatever they could. they wanted to the shuttle never came. it never happened. they never got back to us on that. four hours later you finally got off the plane. everybody s pointing fingers at each other, to the port authority, to the customs folks, to the airlines, the airport, who do you think, max, is at fault here? you know, i respectfully think it was the it was the cathay pacific. i really do. i think it was the airline that basically did not check ahead of time. you know, in terms of keeping us there, we started this trip, i don t know if you know, december 26th. right. it was scheduled for 9:55. then it was canceled. it was postponed until 1:00, and then we were on the flight, we were in the plane at that time for four hours. buff the airport should have known there wasn t a gate for
particular that i remember, it was a family that was asking and begging to get off because they had three young children. and from what i recall, they were going to try to see if they can the shuttle us off. this was i believe the seventh hour. at seven hours? seven hours. they were trying to get you a shuttle. their children were stuck in the plane and they did, the crew again, they were very respectful and trying to do whatever they could. they wanted to the shuttle never came. it never happened. they never got back to us on that. four hours later you finally got off the plane. everybody s pointing fingers at each other, to the port authority, to the customs folks, to the airlines, the airport, who do you think, max, is at fault here? you know, i respectfully think it was the it was the cathay pacific. i really do. i think it was the airline that basically did not check ahead of time. you know, in terms of keeping us there, we started this trip, i don t know if
stranded for a punishing 11 hours. a british airways flight, stranded seven hours and an air aeromexico flight stuck for six hours. why? no one seems to know but everyone is pointing fingers. the port authority overseas kennedy which is a major hub for air travelers from around the country and around the world. the port authority claims the airlines are to blame, quote, the reason for the delay is because the airlines brought in the planes without checking with terminal operations to see if there was a place to put them. it is an airline s responsibility to contact the terminal before bringing in flights and they did not. but cathay pacific isn t buying it. its spokesperson says the airline s intention was to, quote, get passengers as quickly to new york as possible and we anticipated having gate space available. so if it s not the airport s fault, who is it? try u.s. customs, noting each of the stranded planes was an international flight, the port authority suggests on the midnight sh
can the shuttle us off. this was i believe the seventh hour. at seven hours? seven hours. they were trying to get you a shuttle. their children were stuck in the plane and they did, the crew again, they were very respectful and trying to do whatever they could. they wanted to the shuttle never came. it never happened. they never got back to us on that. four hours later you finally got off the plane. everybody s pointing fingers at each other, to the port authority, to the customs folks, to the airlines, the airport, who do you think, max, is at fault here? you know, i respectfully think it was the it was the cathay pacific. i really do. i think it was the airline that basically did not check ahead of time. you know, in terms of keeping us there, we started this trip, i don t know if you know, december 26th. right. it was scheduled for 9:55. then it was canceled. it was postponed until 1:00, and then we were on the flight, we were in the plane at that