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CityFibre has appointed comms industry veteran, Matt Walker as its new Director of Customer Delivery and Assurance. Walker has more than 20 years of experience in the industry, previously holding roles such as Director of Customer Service for consumer business at Openreach and senior roles in Group Strategy at BT Technology. Walker will be directly responsible for CityFibre’s ’s provisioning, customer service, Network Operations Centre and technical support teams. “I’ve joined a great team and my focus will be on ensuring we provide consistent, reliable performance for our partners, and for their customers. I believe transparency on performance is critical, and I look forward to building and developing the relationships we have with our partners so we can jointly innovate to co-create additional value for all and ensure a superior customer experience”, he said.

Matt walkerElsa chenBt technologyGroup strategyNetwork operations centreCustomer serviceCustomer deliveryChief customer officerமேட் வாக்கர்பிடி தொழில்நுட்பம்குழு மூலோபாயம்வலைப்பின்னல் செயல்பாடுகள் மையம்வாடிக்கையாளர் சேவைவாடிக்கையாளர் டெலிவரிதலைமை வாடிக்கையாளர் அதிகாரி