in person. i think there is something to be said about that human connection when they hear our voices on the other end. we get this a lot on thanksgiving day. people are surprised we re not artificial intelligence. you re a real person on the other end. reporter: even if your turkey ends up being a total fail, don t worry about it. serve your feast backwards. pumpkin pie first, then the sides. enjoy the day anyway. thanksgiving is family, friends. if it s not perfect. it s still fun. reporter: okay, katy. i know you guys are working on a bird at home. i just got your text. you are asking me how do i keep the skin crispy but keep the meat moist. it is all about oiling the turkey before you put it in the oven. you can use any kind of oil, veggie, olive oil. peanut oil gives you that nice brown tone. but if it continues to get too brown, you can take that foil and tent it and make sure it s