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buss, trains, rent cars and then book flights on different carriers. sometimes that can amount to thousands of dollars in unplanned expenses. so southwest is really trying to speak to that today. last nugt we heard from another executive who apologized profusely, as many doing all week, but those who had expenses like this, whether it was from oh travel, hotelings, expenses from their time being stranded could submit those receipts online and try to get reimbursements. that s something they are opening up. also another portal where people can get reunited with their luggage. we have seen those images of piles and piles of bags unclaimed. southwest is trying to help reunite those people with their bags. yesterday we saw a guy in baltimore whose one bag was in denver. another bags was somewhere in that pile. so that has to be a hugely frustrating thing.

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