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AI bots are helping 911 dispatchers with their workload

The integration of AI technology into 911 centers is partly a response to an acute staffing crisis and the pressing need to address the mental health challenges that emergency responders face.

United statesSouth carolinaArlington countyJim lakeJefferson countyCharleston countyDaniela gilbertAmanda hernBrandon ableyLouis county police department bureau of communicationsArlington county public safety communicationsNational emergency number associationInternational academies of emergencyAmazon web servicesCharleston county consolidated emergency communication centerJefferson county communications center authority

AI bots are helping 911 dispatchers with their workload

So far, fewer than a dozen localities in seven states across the country are using or testing artificial intelligence in their 911 centers. But, as in other industries, leaders are

Charleston countySouth carolinaUnited statesJefferson countyArlington countyJim lakeBrandon ableyDaniela gilbertAmazon web servicesLouis county police departmentCharleston county consolidated emergency communication centerNational emergency number associationArlington county emergency communications centerVera institute of justice redefining public safetyJefferson county communications center authorityArlington county public safety communications

AI bots are helping 911 dispatchers with their workload

Arlington County, Virginia is one local government testing new AI systems to help dispatchers handle non-emergency calls.

South carolinaUnited statesCharleston countyJefferson countyJim lakeArlington countyDaniela gilbertBrandon ableyJefferson county communications center authorityInternational academies of emergencyCharleston county consolidated emergency communication centerArlington county emergency communications centerVera institute of justice redefining public safetyNational emergency number associationLouis county police department bureau of communicationsLouis county police department

AI bots are helping 911 dispatchers with their workload

AI bots are helping 911 dispatchers with their workload
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South carolinaUnited statesCharleston countyJim lakeJefferson countyArlington countyBrandon ableyDaniela gilbertLouis county police departmentArlington county public safety communicationsJefferson county communications center authorityCharleston county consolidated emergency communication centerArlington county emergency communications centerAmazon web servicesCharleston county consolidated emergency communications centerInternational academies of emergency

AI bots are helping 911 dispatchers with their workload

In the middle of a storm, 911 call centers often find themselves inundated with reports of fallen trees, flooded roads and panicked residents. Every call matters, but with multiple reports

United statesJim lakeArlington countyJefferson countyCharleston countySouth carolinaDaniela gilbertBrandon ableyArlington county public safety communicationsCharleston county consolidated emergency communications centerInternational academies of emergencyArlington county emergency communications centerLouis county police departmentLouis county police department bureau of communicationsCharleston county consolidated emergency communication centerJefferson county communications center authority