standpoint, right now the cars are smarter than the executives. however, they will recover from it. you have to admit, you have to think about how difficult it is to build the cars. they re coming from different assembly lines and suppliers and you have to get all the components to work together. they re the world s number-one volume automaker with that perhaps comes a tougher job with quality control. there you go, richard, vindicated. ali, ali, it s very simple, toyota will recover from this. the sheer size means they will. did they do what did mr. ahmadinej toyoda come out and say what he should have done, probably not, it s important when you have a megacrisis like this how to do it better. michael quincy, if you are experiencing the brake thing, you have a breakdown of what you can do. give us a nutshell of what you re supposed to do if you have a problem with a toyota. actually, ali, it can happen