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Article - The Future of Innovation in Hospitality - How Will You Experience Innovation? - Today, the growing expectation is that in the hospitality industry we are orchestrating experiences. This demands a deep understanding of our targeted audiences and the longing to surprise and delight creating those unexpected moments where expectations are exceeded, and people feel cared for genuinely. This is what experience orchestration is all about.
Article - Rebuilding #HospitalityStrong - By Quendrida Whitmore - Hospitality is a multi-billion-dollar industry commonly identified with hotels, travel, and care sectors. Hospitality and customer service connect with aspects crossing both segments. For example, numerous companies call their customers guests, striving to provide exceptional service driving profits and revenue. Over the last few years, however, Covid-19 has offered a tremendous challenge to the hospitality industry. This article will give tips to help us rebuild #HospitalityStrong!