If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.
Which? Legal member Kim bought a Bosch Dishwasher from John Lewis in February 2016. Just over three and half years later the appliance developed a fault.
In the first instance, Kim contacted Bosch to ask for technical help. Bosch told her that error code displayed on the machine related to a failure with the heat pump, and it said that as her two-year warranty period had expired an engineer could repair the fault at a cost of £99 plus parts.