Information Communication Technologies have contributed a lot to change our everyday life. From letters to e-mails, market shopping to on-line shopping, classroom learning to e-learning, etc. Yet, a significant proportion of the population is still digitally excluded.
These populations, excluded digitally, are considered socially disadvantaged and are therefore locked out of self-service channels. This matters as those who are excluded digitally are also far more likely to be disadvantaged according to many other social and economic measures. The digital divide exacerbates inequality.
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Impacts
Effects of the digital divide are immensely felt in the following areas: Education, job opportunities, communication, politics, consumer satisfaction, health Information, community Involvement, government, and emergency information