IOSCO Issues Sound Practices To Assist Members In Enhancing Complaint Handling And Protect Retail Investors Date
27/01/2021
The Board of the International Organization of Securities Commissions today published a report that sets forth nine Sound Practices aimed at assisting its members in developing and improving their complaint handling procedures and mechanisms for retail investors.
Investor protection is a key objective of IOSCO and securities regulators worldwide. Access to independent, affordable, fair, accountable, timely and efficient redress mechanisms is critical for investor protection. Effective mechanisms for addressing financial misconduct or illegal market practices that harm investors or financial consumers can also improve market discipline and promote investor confidence in financial markets.