Like many Echo readers, I sympathise with Pam and others who have been denied their doorstep milk by Muller (Milk and More). There was no customer consultation and I understand that Milk and More milkmen and women were not in favour of this change to on-line only either. So, exactly who benefits from this change except Muller? What happened to the old adage that the customer is always right ? There will be hundreds of people, usually older and without computers, disadvantaged by the unnecessary and discriminatory action Muller has taken. My neighbour spoke to me recently about her mother s unhappiness with the new system and my own mother, who has no computer and walks with a frame so can t easily buy her milk from a shop, is extremely upset.