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BHPian ghodlur recently shared this with other enthusiasts.When browsing through the IRDAI portal, came across this initiative of IRDAI to address the grievance of the Insured and also help the insured get across the grievance redressal mechanism of the Insurance companies.
The Integrated Grievance Redressal System (IGMS), launched in 2011, is being upgraded to make it more convenient for customers. It is to be renamed as Bima Bharosa, sources said.