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December 16, 2020 By Mike Kruzman / news@whmi.com
Livingston County Emergency Medical Services is doing internal restructuring that will allow them to better perform billing in a timely manner.
EMS Director David Feldpausch, in a memo to the County Board of Commissioners, said this year has been a roller coaster ride for keeping up with billing calls. When COVID slowed down in the summer, EMS billers were able to drop their âdays to billâ from 70 to 10, but with every holiday, vacation, sick, or personal day they lose ground and the back log grows, creating stress for staff.
Feldpausch noted that previously the departmentâs Finance Manager did the bulk of the billing work when things were backlogged, but that position was eliminated earlier this year and they do not have the staff to keep up with current run volumes.