The court used the concept of "estoppel by election of remedy" which applies when multiple remedies are available for an issue and where the remedies might run in contradiction to each other.
In order to avoid multiplicity of proceedings and contradictory judgments on the same issue between the same parties, the doctrine of "estoppel by election of remedy" has to be applied, held NCDRC.
Coming down heavily on Shriram Life Insurance Co Ltd for unnecessarily seeking a comprehensive post-mortem report and other medical records from the claimant, the national consumer disputes redressal commission (NCDRC) directed the insurance company to pay Rs22.50 lakh to the wife of the deceased life assured (DLA).