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Critical care building, St. Joseph’s University Medical Center, Paterson, New Jersey
When it came to revenue cycle management, St. Joseph’s Health, one of New Jersey’s largest safety net health systems, used to be very fragmented between ambulatory and acute care settings.
THE PROBLEM
Entering charges was done by hand, rather than through an automated process, with physicians having no visibility into the process. As a result, the care provided and the billing charges entered did not always match properly.
Fragmented tools and outdated processes left St. Joseph’s with challenges it needed to overcome to provide patients with the healthcare experience they desired. The health system also needed a connected system to help make it easier for its physicians to do their jobs and provide excellent care.