It all started with a mechanical bull and too much tequila.
Mike McClenahan wasn’t initially sold on virtual physiotherapy when he first met with Phzio, a telerehabilitation provider, back in 2018. But after a client’s Christmas party at a country and western bar that involved too much liquid courage, the then-managing partner of Benefits by Design Inc. decided to test out the service’s effectiveness and maybe, in the process, improve his injured shoulder.
Through the service, he had a video consultation with a physiotherapist to assess his injury. The practitioner was equipped with tools that could measure McClenahan’s range of motion virtually and also took him through a standard questionnaire. After the assessment, he was given exercise videos tailored to his needs and logged into the app regularly to update his progress. It was an improvement from the in-person experience, he says: the app would send notifications if he hadn’t reported doing his exercises in a certa