After six months, 9/11 patients are struggling to find providers, get appointments or even speak to administrators from Managed Care Associates, advocates say.
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The addition is expected to take place Wednesday after the rule change is published in the federal register, which contains updates to government agency rules.
In a letter to the group 9/11 Health Watch, which had raised concerns about the CDC’s contracting process and oversight, the director of the overall World Trade Center Health Program said it would be too disruptive to fire MCA-Sedgwick, and they've been making progress,
Benjamin Chevat, the executive director of 9/11 Health Watch, said the agency has several options. “The best outcome is that Sedgwick will put more resources into fulfilling their contract obligations immediately,” Chevat said, noting that the company has already doubled its call center staff to address the problems.