Lincoln Courier
Logan County 911 Dispatch is celebrating National Public Safety Telecommuicators Week that runs April 12 – 17 with a needed change that will make the dispatchers job run smoother.
Becky Langley, Logan Dispatch Operations Manager, said they will be switching to ProQA software system that will help guide the person on duty through a process of gathering information in order to send the right agency to help.
“Our dispatchers now work with a flip book when dealing with an emergency while also trying to locate exactly where this emergency is taking place. With the new system it will give our dispatchers the location along with structured approach guide prompts so they can collect the right information needed,” said Langley.