The company has only been able to operate at about 80% of its capacity and sometimes less because of COVID protocols in its small factory. That’s meant some shortages at its Victoria and Lower Mainland stores, as well as its online ordering portals. “It’s been a good Christmas season, but the downside is we’re struggling to keep up with the demand,” said Sullivan. “Everyone here is working harder than ever before to get everyone their Christmas chocolates. We’re not at last year’s [sales] levels, but it’s better than we thought we would be, considering [the pandemic].”