“I was so very furious” - Shopper baffled by excuse given by Basingstoke B&M Store for staff not wearing masks A FURIOUS shopper has expressed concerns after claiming several members of staff at B&M in Basingstoke weren t wearing masks. According to government guidance, face coverings must be worn by retail, leisure and hospitality staff working in any indoor area open to the public. But Susan Bates Little claims that wasn t the case yesterday when she was shopping at the chain s store on Thorneycroft Industrial Estate, just off Worting Road. She took to Twitter to express her anger and call for B&M to provide an update on their policies over mask-wearing.