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Subscriber only Jetts Fitness Ballina was awarded International Club of the Year and Best Member Experience 2020 by Net Promoter Score. Net Promoter Score is an international business metric used by companies to check on customer satisfaction, by rating their experience. All the big companies use the tools, with Netflix at 68 per cent, Amazon at 62 per cent and Starbucks at 77 per cent. Jetts Fitness in Ballina has 87 per cent of their customers saying they would recommend their business to a friend. Owner Kallum Fidoe, trophy in hand, was very happy to have received the accolade. Our customers are surveyed every quarter, and the year before we got 77 per cent, so we really did up our game this year, he said,