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New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that.

Emily olinRohan khannaOlivier jouvePrnewswire genesysLashley wyattNectar communicationsGenesys cloudGenesys predictive routingGenesys web messagingIntent minerBased call routingAware botsNew intent minerDialog engine bot flowsWeb messagingNew genesys web messaging

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