Have you ever wondered how technology is shaping the way we interact with businesses and brands? In a world where smartphones are practically extensions of ourselves, and chatbots are at our service 24 hours a day, it's hard to ignore the profound impact technology has on our customer experiences Are we sacrificing something in the
Digital ECommerce Trends To Watch Out For In 2021
If there’s one thing that was distinct in 2020, it’s that it saw rapid and significant adoption of digitization. The digital commerce sector’s growth has been accelerated by several years because of the restrictions presented by the COVID-19 pandemic. Many storefronts have gone digital, work operations have shifted online, and eCommerce has enjoyed an unprecedented boom.
There isn’t a more critical moment to make sense of the shifting market than now. Brands that are able to make sense of the shifting market are able to identify the areas to focus on in order to improve the customer experience. The digital transformation trends for 2021 are: