Home Affairs Minister Clare O’Neil has conceded the specially designed system for incoming overseas passengers is not yet fit for purpose or user-friendly.
Aged care worker Lara Collin paid $15,000 for two cancelled trips and doesn’t know if she’ll ever see that money again. The closure of a compensation fund 8 years ago leaves consumers unprotected.
Australian travellers are facing another school holiday period marred with travel chaos, as hundreds of thousands of passengers experience flight cancellations .