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Aim: The novel coronavirus pandemic presented unique challenges to healthcare organisations on an unprecedented scale. Due to the cessation of routine care, the Humberside Oral and Maxillofacial Surgery department implemented a telephone review service to maintain access to care. This survey study was conducted to gain feedback from patients and staff regarding the recently implemented remote telephone consultation service within the Humberside Oral and Maxillofacial Surgery unit. Methods: A paper questionnaire comprising 16 questions was posted to 199 patients who underwent telephone review. A further questionnaire was sent via SurveyMonkey (Momentive Inc., San Mateo) to the clinicians involved. Results: From 199 patients, 93 surveys returned were suitable for inclusion; 7 out of 12 staff replied to the survey. The results showed a high level of satisfaction with the service from both groups. There were also suggestions for future additions to the service, including use for new pat

United kingdomEast riding of yorkshireUnited kingdom generalMaxillofacial surgery departmentMaxillofacial telephone clinicSurveymonkey momentive incHull university teaching hospitalsMomentive incHumberside oralMaxillofacial surgerySan mateoAttend anywhereMaxillofacial telephone clinic surveyHull university teaching hospitals trustNorthern lincolnshire