care for the families as we move forward. it s not very easy. because it has been 18 days, and yesterday was really painful, a very painful fact for us. losing an aircraft, and we are our responsibility as an airline and our moral responsibility, you know here is to ensure that we manage the lives of those affected. thank you. all right. we have been listening to the executives at malaysia airlines both the ceo and chairman there expressing their condolences to the families of those 239 people on board the flight. now earlier today, though, we learned from the prime minister of malaysia telling the families and the rest of the world in fact that according to analysis, they believe that that flight went down in the indian ocean, and that there are no survivors. now a lot of family members took issue with this because not only did they receive that word via text message before the prime minister came out to speak, but also many of them are questioning how can you even make