Crawford County is starting a multi-year, multimillion-dollar upgrade of the emergency communications system within the county to be compliant with new technology.
Carbyne announces it will launch
APEX – its full 9-1-1 cloud contact center – to Orleans Parish Communication District (OPCD), one of the largest 9-1-1 centers in the country. APEX is the world s only cloud native contact centers that enables NG 9-1-1 services for any call, at any time. Through this integration, Carbyne is delivering on its promise to bring next generation 9-1-1 capabilities to life – unifying the flow of location, audio, video, chat, Text to 9-1-1, NLP, mapping and unlimited data management into a single platform.
Calling 9-1-1 can be distressing for those involved – especially amid a disaster – and legacy emergency response systems are outdated, unsecure and ineffective at rapidly addressing a crisis. These factors combined are the reason why Carbyne launched the first 9-1-1 cloud management solution, with APEX serving as the backbone of a 9-1-1 center, managing essential communications during an emergency event.