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It’s no secret that in-house legal operations faced a 2020 that was anything but business as usual. As the pandemic stretched on for far longer than anyone expected, companies found new ways to do business, accommodating employees who were now working from home and implementing technology solutions that would streamline processes and replace manual tasks and in-person activities.
In-house legal operations professionals took the lead at many companies to figure out how to see organizations through the pandemic. In some cases, this meant overhauling processes and procedures that had been in place for years or even decades. Simply put, legal operations teams became the masters of the new normal.
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