Aine Fox
15 May 2021, 4:10 pm
Santander has apologised for a “technical problem” which has been affecting its services for several hours.
Consumer organisation Which? said some people had reported not being able to make payments online or buy food at the supermarket on Saturday.
The bank has advised customers they can access cash from other banks’ ATMs.
It tweeted: “We’re sorry that a technical problem is affecting our services, our teams are working hard to fix it.
“You can access cash from other banks’ ATMs. Please check back here for further updates.”
Gareth Shaw, head of money at Which?, said: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket.