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The gravy looked like pale brown sludge, but Assistant Manager Adam swore it was better for breakfast than a mug of tea and drank a cup to prove it.
So far, so corporate. But then we watched the gravy being prepared. If you re still eating your own breakfast, you might want to pause here.
In the kitchen, Team Member Anne, 56, was scraping the detritus or crackling from the bottom of the chicken fryers.
It looked like melted milk chocolate mixed with gravel. Anne dolloped it into a plastic tub of water, added a bag of powdered magic ingredients , whisked and microwaved.