Assistance Option 1: Request payment assistance through the COVID-19 Municipal Utility Relief Program
To provide financial relief for customers in need, Fairfax Water is working with Fairfax County, the City of Falls Church, and the City of Fairfax to administer funds received from the Commonwealth of Virginia s COVID-19 Municipal Utility Relief Program. Qualified customers must apply for this relief program to Fairfax Water
Assistance Option 2: Set up an extended payment plan through the COVID-19 Relief Repayment Plan (referred to below as Repayment Plan )
Customers can set up a Repayment Plan with Fairfax Water to bring your overdue balance up to date during the next six months or longer, if necessary. This Repayment Plan will cover the overdue bill for the customer s drinking water service, provided by Fairfax Water, and wastewater service, provided by the governments of Fairfax County, City of Fairfax, or City of Falls Church, depending on location. Call the Fairfax Water Cu