Thruway Says Accounts Credited But Some Customers Not Sure Author: Ron Plants Updated: 8:22 PM EDT July 29, 2021
LACKAWANNA, N.Y. 2 On Your Side is continuing to follow up on the issues regarding a significant problem with electronic tolling for the Thruway here in Western New York. Now we have more information on the scope of that problem.
It has ranged from significant toll overcharges on malfunctioning E-ZPass electronic readers affecting motorists and trucking companies to customer service headaches for those trying to resolve their E-ZPass disputes and sometimes facing tacked on extra fees.
For example Andrew says he has been an E-Z Pass customer for 14 years and has never really had a problem until recently which he tried to settle. He told 2 On Your Side The phone rings and rings, you get a busy signal - it hangs up on you. Some people that may not check it as often as me, they might be getting burned and they have no idea that