Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Gen.
Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31.
To keep up with an increased demand for timely, efficient, and effective customer service, enterprises are now tapping contact-center-as-a-service (CCaaS) solutions. Through this cloud-based method of managing customer relationships, businesses can use a cloud contact center provider’s software instead of maintaining their own costly IT servers and manpower. At the…