IGEL, Arrow, Pax8 Execs On The Keys To MSP Growth in 2021
Three channel experts say accelerating digital transformation, while focusing on customer experience will be the differentiators for successful solution providers in 2021. By O’Ryan Johnson January 28, 2021, 01:47 PM EST
Opportunities Abound In 2021
As the first month of 2021 wraps up, channel leaders from Pax8, Arrow and IGEL said the biggest opportunities this year for solution providers encompass customer experience and driving digital transformation.
But none of that is possible if the solution provider is not focused on the customer’s business outcomes, said Balaji Subramanian, global channel chief, IGEL.
“The way you are going to get subscription revenue is through renewals. The only way you are going to get renewals is through high customer adoption. The only way you are going to get high customer adoption is through customer success and customer experience,” he said