It underscored the challenge for the people tasked with getting public safety information out to communities. Now, they don't only have to get information out quickly. On the new Twitter, they also have to convince people they are actually the authorities.
Across the country, government agencies, especially those tasked with sending messages during emergencies, have embraced Twitter over the last decade. Experts say that getting accurate information from authorities during disasters
As Twitter became knotted with parody accounts and turmoil, Rachel Terlep, who runs an account for the Washington State Department of Natural Resources that intersperses cheeky banter with wildfire and weather warnings, watched with equal parts trepidation and fascination.