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Antonia J A Hock & Associates Expands Global Footprint & Business Offerings with The Launch of Two New Consulting Practices

Lippert Components Presents Leadership Conference

Return on Leadership Virtual Event Discusses the Role of Executives in the Return to the Office

Are you being served? Five-star tips for client relations in a masked era

5 Min Read NEW YORK (Reuters) - In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, long-lasting client relationships. FILE PHOTO: A waiter sets a table inside a transparent pod offered for private Christmas meals with backdrop of the Kremlin and Red Square on the rooftop of Ritz-Carlton hotel in Moscow, Russia December 8, 2020. REUTERS/Maxim Shemetov That is quite possible, even with everyone masked up, said Antonia Hock, global head of the Ritz-Carlton Leadership Center. The arm of the hotel chain helps companies to apply its top-tier service experience to boost customer and employee relations.

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