but we found one tenacious and very innovative entrepreneur who knew how to adapt. once upon a time answering service operators like this were the only way to get messages if you stepped away from your desk. today that s all changed. nobody is used to lav people anymore. everyone is so used to recordings. or has it? we re kicking it around here thinking how in the heck is this answering service still in business? and i think you d be surprised to know there s lots of us out here. that s mary jones, the owner of phoenix-based answer one. we re not your daddy s answering service anymore. we ve come a long way. the agents today are smart, multitasking, savvy, they have access to so much. jones has been in the business for over 35 years. hey, maddie, how is the traffic going today? and she has no plans to quit anytime soon. we took a business that was billing $24,000 a month and