Explicitly telling customers where the surcharge and service fee money is going and who it is aimed to help goes a long way in easing customers’ angst over paying more.
Nearly 11% of eateries taking part in Restaurant Week are adding surcharges to checks. The fees that started during the pandemic are illegal in New York.
In New York City, restaurant surcharges had to disappear from receipts within 90 days of capacity limits going away with the lifting of COVID-19 pandemic.