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Twitter is testing a feature that prompts users who may be entering a flame war. A prompt suggests they remain respectful and reminds them that facts matter and diverse perspectives have value.
July 2, 2021 Share
Last May, as Twitter was testing warning labels for false and misleading tweets, it tried out the word “disputed” with a small focus group. It didn’t go over well.
“People were like, well, who’s disputing it?” said Anita Butler, a San Francisco-based design director at Twitter who has been working on the labels since December 2019. The word “disputed,” it turns out, had the opposite effect of what Twitter intended, which was to “increase clarity and transparency,” she said.
The labels are an update from those Twitter used for election misinformation before and after the 2020 presidential contest. Those labels drew criticism for not doing enough to keep people from spreading obvious falsehoods. Now, Twitter is overhauling them in an attempt to make them more useful and easier to notice, among other things. Beginning Thursday, the company will start testing the redesigns with some U.S. users on the desktop version of its app.
What s in a tag? Twitter revamps misinformation labels
Twitter is overhauling the labels to make them more useful and easier to notice. Testing starts Thursday on US users. Author: BARBARA ORTUTAY AP Technology Writer Published: 3:05 PM EDT July 1, 2021 Updated: 3:05 PM EDT July 1, 2021
Editors Note:
The video in the player above is from a story that aired in April 2020.
Last May, as Twitter was testing warning labels for false and misleading tweets, it tried out the word “disputed with a small focus group. It didn t go over well.
“People were like, well, who’s disputing it? said Anita Butler, a San Francisco-based design director at Twitter who has been working on the labels since December 2019. The word “disputed, it turns out, had the opposite effect of what Twitter intended, which was to increase clarity and transparency, she said.
The login/sign up screen for a Twitter account is seen on a laptop computer Tuesday, April 27, 2021, in Orlando, Fla. (AP Photo/John Raoux)
(AP) Last May, as Twitter was testing warning labels for false and misleading tweets, it tried out the word “disputed” with a small focus group. It didn’t go over well.
“People were like, well, who’s disputing it?” said Anita Butler, a San Francisco-based design director at Twitter who has been working on the labels since December 2019. The word “disputed,” it turns out, had the opposite effect of what Twitter intended, which was to “increase clarity and transparency,” she said.