as many potential customers as possible. so just either say hi to them at an event or reaching out to them via e-mail or through the telephone. it is really the only way to get new customers. so don t be afraid of the no. it s not that bad. it is time to put our panelists small business knowledge to the test. we are pitting barry and angela against each other in the your business biz quiz. may the best entrepreneur win. you ready? yes. question number one, according to the nfib in july 2013 what was the single most important problem facing small business owners? taxes, cost and availability of insurance, quality of labor or poor sales? barry? i d say b. nope. can i go? you get a chance, angela. c, quality of labor. no, 0-0. it was taxes. surprised me also. in a recent e-commerce study, which of the following is the